As a customer of AJ Products, you have 14 days to return your order to us.
Let us know within 14 days of receipt of delivery by contacting our
customer service team.
Please note that the right of return does not apply to the following products:
- Made-to-order products. Some products in our range are marked as made to order and cannot be returned. These products are highlighted as such on individual product pages on our website. You can find this information under the product specifications. It will also be confirmed on your order confirmation.
- Made-to-measure matting. Matting cut from the roll, whether by the customer or by AJ Products, cannot be returned.
- Personalised products and specially ordered items outside our standard product range. This includes products that have been built or customised to your requirements, e.g. a different colour or a bespoke size, as well as products that the customer asked AJ Products to source from outside our standard range.
- Goods ordered over 50 in quantity unless a product sample has been ordered prior to placing the order for the full quantity.
- Goods with a total order value of more than €1000 in value (ex. VAT) unless product samples have been ordered prior to placing the order for the full quantity.
More information about our full returns policy can be found
here.
