- AJ Products IE
- Contact us
- Cancellation, Returns & Claims
Cancellation, Returns & Claims
All AJ Products customers have a 14-day right to cancel.
Please note that returns will only be accepted if the customer has written consent from AJ Products before the goods are returned.
Goods must be unused, unassembled, in original packaging and resalable condition. AJ Products reserves the right to make a deduction for any missing parts, signs of damage or assembly. Please note that any delivery charges will not be refunded. We ask that you retain all packaging and pallets until you are sure that you do not wish to return the goods. Please contact us to discuss your return.
If you wish to order larger quantities, we recommend that you first contact us or order a sample. You naturally have the right to return the sample.
As the customer, you are responsible for the cost of returning the goods and bear the risk of any damage during transit. You should therefore ensure that you can provide proof that the goods were returned in an undamaged condition. In the event of damage during transit, photographs of the damage to both the product and the packaging must be provided.
Please see our Terms and Conditions for further information on returns, complaints, the right to cancel and warranties.
Please note that the right of return does not apply to the following products:
- Made-to-order products. Some products in our range are marked as made to order and cannot be returned. These products are highlighted as such on individual product pages on our website. You can find this information under the product specifications. It will also be confirmed on your order confirmation.
- Made-to-measure matting. Matting cut from the roll, whether by the customer or by AJ Products, cannot be returned.
- Personalised products and specially ordered items outside our standard product range. This includes products that have been built or customised to your requirements, e.g. a different colour or a bespoke size, as well as products that the customer asked AJ Products to source from outside our standard range.
- Goods ordered over 50 in quantity unless a product sample has been ordered prior to placing the order for the full quantity.
- Goods with a total order value of more than €1000 in value (ex. VAT) unless product samples have been ordered prior to placing the order for the full quantity.
Please note that returns will only be accepted if the customer has written consent from AJ Products before the goods are returned.
Goods must be unused, unassembled, in original packaging and resalable condition. AJ Products reserves the right to make a deduction for any missing parts, signs of damage or assembly. Please note that any delivery charges will not be refunded. We ask that you retain all packaging and pallets until you are sure that you do not wish to return the goods. Please contact us to discuss your return.
If you wish to order larger quantities, we recommend that you first contact us or order a sample. You naturally have the right to return the sample.
As the customer, you are responsible for the cost of returning the goods and bear the risk of any damage during transit. You should therefore ensure that you can provide proof that the goods were returned in an undamaged condition. In the event of damage during transit, photographs of the damage to both the product and the packaging must be provided.
Please see our Terms and Conditions for further information on returns, complaints, the right to cancel and warranties.