Terms & Conditions

Introduction to AJ Products’ Terms and Conditions

You can purchase with AJ Products (Ireland) Ltd. by placing your order online, calling us or sending an e-mail. Visit our contact us page for full contact information. Orders placed via ajproducts.ie and with AJ Products (Ireland) Ltd. can only be delivered within Ireland. If you’re based outside of the Ireland, please visit ajgroup.com to find out if the AJ Group can deliver to where you are.

We strive to provide an excellent service to all of our customers. Please use our Frequently Asked Questions and Terms and Conditions to find the answer to any questions you may have, alternatively contact us and we’ll be happy to help you in any way we can.

The AJ Group is environmentally aware and makes every effort to recycle waste packaging where possible.


Company Information & Terms of Sale

Company name: AJ Products (Ireland) Ltd.
Address: B4 Network Enterprise Park, Kilcoole, Co. Wicklow
Company registration number: 307842
VAT number: IE 6327842C


Pricing & Payment

1. Prices

All prices are in EURO. All of our prices are shown excluding VAT as default. It is possible to see the prices with VAT included on our website by clicking the “Change” button underneath “Go to basket”. We reserve the right to change our prices at any time. In the event that a product is listed with an incorrect price or incorrect information due to typographical error or to incorrect information received from our suppliers, AJ Products (Ireland) Ltd. has the right to refuse or cancel any orders placed for that product.

2. Payment methods

We welcome payment by credit card (except American Express), debit card and purchase card. We accept all major credit and debit cards (with the exception of American Express). Alternatively, if you are purchasing on behalf of a limited company you can opt for an invoice (subject to conditions, see # 3). Payment can also be made in advance by company cheque or BACS. Should you wish to receive a pro forma invoice please Contact us.

3. Credit accounts

Limited companies can choose to open a credit account with us and pay by invoice. When applying for a credit account, we will ask you to fill in a credit application and then a credit check will be done to ensure that we can offer you credit. AJ Products (Ireland) Ltd. has the right to refuse credit to any customer and to ask for payment in advance if necessary. After delivery you will receive an invoice from us with 30 days terms. We reserve the right to deliver goods Cash on Delivery. After the due date, we reserve the right to charge interest on arrears at 2 % above the current lending rate of Danske Bank at the time.


4. Order processing and confirmation

AJ Products (Ireland) Ltd. will confirm your order in writing to the e-mail address supplied. Orders are processed manually by our customer service team and an order confirmation will be sent within 24 hours. Orders containing a request for a new credit account may take longer. Orders placed on weekends or bank holidays will be processed on the next working day. We ask that you please check your order confirmation for any errors and inform us as soon as possible should any corrections be necessary. Please note that neither the processing of a payment nor the receipt of an order confirmation constitutes a legally binding contract. We reserve the right to cancel an order at any point prior to invoice. Should the need to cancel an order arise, AJ Products (Ireland) Ltd. will communicate this to the customer in writing.

5. Promotional codes

If you have a valid promotional code, you can enter this code when you get to the Checkout page when placing your order. Each promotional code has its own time constraints and percentages. Promotional codes cannot be used in conjunction with any other offer (including discounted prices and package deals). If you are experiencing any problems entering your promotional code, please do not hesitate to Contact us.

6. Quotations

We would be happy to provide you with an official quotation for any goods that you are looking to order. Please contact us.

8. Title

AJ Products (Ireland) Ltd. retains full title to the goods until payment in full has been received.

9. Payment Security

Your online payment is secured by Danske Bank using payment services from DIBS (http://www.nets.eu). Nets systems are certified by VISA and MasterCard to provide secure payment transactions in accordance with PCI DSS. All communications between the online store and your bank are handled by Nets and encrypted via SSL (Secure Sockets Layer). Payment is made on a secure payment page with an address that begins with https:// and with a padlock confirming that the data is secure. AJ Products (Ireland) Ltd. therefore does not have access at any time to your card information and cannot record or store your card details.
If you would like any further information regarding Nets services and secure payments, please visit http://www.nets.eu or phone +45 44 89 24 80.


Delivery & Assembly


1. Where we deliver

We deliver to the whole of the Ireland. For residential addresses we can deliver to the ground floor only. For business addresses we will deliver to goods-in or a ground floor reception provided there are no stairs impeding access to the building. We may be able to arrange delivery to a different floor if required; this will incur an additional charge (see #5). Please contact us for details. Please note that packaging and pallets will not be removed (see #3).

2. Delivery charges

Delivery is free for all orders in excess of €199 (excl. VAT). Orders with a value of less than €199 (excl. VAT) are subject to a €10 (excl. VAT) small order charge. It is the customer’s responsibility to ensure that the delivery information provided is correct, that someone is available to accept the goods on delivery and that there are no physical restrictions that would prevent access by the delivery vehicle. If we cannot deliver due to incorrect information being supplied by the customer or if no-one is available to accept delivery, the goods will be returned to the depot. If this occurs then the customer will be charged for redelivery. Please Contact us for details.

3. Delivery conditions

It is the customer’s responsibility to ensure that the delivery information provided is correct, that someone is available to accept the goods on delivery and that there are no physical restrictions or parking restrictions that would prevent access by the delivery vehicle. If we cannot deliver due to incorrect information being supplied by the customer or if no-one is available to accept delivery, the goods will be returned to the depot. If this occurs, then the customer will be charged for redelivery. Please contact us for details.

Delivery is made to the ground floor only. For residential addresses we will deliver to the front door. For business addresses we will deliver to goods-in or a ground floor reception provided there are no stairs impeding access to the building. It is the customer’s responsibility to inform us if delivery is not to ground floor. A carry-in service can be arranged at an additional charge (see #5).

Larger deliveries will be made on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself. If you are unable to do this, please contact us in advance of delivery.

4. Delivery times

We aim to deliver your order as quickly as possible. Our delivery times vary from product to product. Please Contact us for an accurate lead time. We strive to keep you updated should there be any delays to your delivery but we do not guarantee delivery on the day specified. We reserve the right to part deliver your order.

5. Product Assembly 

Many of our products are delivered flat packed in order to keep our costs as low as possible for you our customer. We can arrange for the product to be assembled and installed for you (subject to a charge). Please Contact us for more information.

6. Orders damaged or lost in transit

Whilst we strive to keep delivery damages and losses to a minimum, there are occasions where products can be delivered damaged. In the event that your goods arrive damaged, please follow the procedure outlined below. We will come back to you with a resolution as soon as possible and no later than two working days after notification of the damage.

7. Delivery terms

Our standard delivery terms are DAP: Delivered at Place. Should you choose to purchase using your own pre-arranged transport, FCA: Free Carrier terms apply; the customer then becomes responsible for arranging transport, insurance claims and all other transport issues. All delivery terms are in accordance with INCOTERMS 2010. Cargo is delivered in accordance with Orgalime S2000.

8. VAT
All purchases are subject to VAT based on the current revenue of commissioners Ireland rate, with the exception of companies that are VAT excempt, status 56B. 


9. Force Majeure

AJ Products is not liable for any delay or failure resulting from an Act of God, pandemic, war, riot, extreme weather conditions, strikes or any other circumstances beyond our control.


Returns, Cancellations & Changes

Our returns policy covers goods that are to be returned to AJ Products because the customer has ordered the wrong item or no longer wants the goods ordered.  Goods are covered by our product guarantee policy. 

Returns Policy for Businesses

1. Returns Policy
The customer is entitled to return the goods within 14 days of delivery under the following conditions. Please note that returns will only be accepted if the customer has written consent from AJ Products (Ireland) Ltd. before the goods are returned. Goods must be unused, unassembled, in original packaging and resalable condition. Please contact us to discuss your return.

1.1 Returning goods to AJ Products

The customer has two options when returning goods to AJ Products.

Collection of the goods by AJ Products

It is the customer’s responsibility to be present at the time of collection and ensure the goods are ready for collection. If the goods were delivered on a pallet, they must be re-palletised, wrapped and secured prior to collection. AJ Products reserves the right to charge an additional fee should a pre-arranged collection be missed or the goods not be ready for transport.

We ask customers to take photographs of returned parcels and pallets before they are collected to prove the condition of goods before they were handed to the courier.

AJ Products accepts full responsibility for the condition of the goods from the point of collection from the customer’s premises. A refund will be processed of the full amount agreed with the customer (see #1.2).

Returning goods to AJ Products on your own transport

Customers have the option to return goods themselves at their own expense and risk. If you prefer to use your own transport company, please contact us to obtain a return address and instructions.

Please note that if return transport is not arranged by AJ Products then the customer is responsible for the condition of the goods until they are received and signed for at the return address provided. AJ Products will not cover any damages on returned products caused by the customer’s transport company and deductions will be made from the amount due to be refunded.



1.2 Goods that cannot be returned

The customer does not have a right of return if the goods fall into one of the following categories.
  • Made-to-order products. Some products in our range are marked as made to order and cannot be returned. These products are highlighted as such on individual product pages on our website. You can find this information under the product specifications. It will also be confirmed on your order confirmation. You must contact us immediately and no later than 24 hours from receipt of order confirmation if you wish to cancel. Refused deliveries of made-to-order products are not eligible for a refund or credit.

  • Made-to-measure matting. Matting cut from the roll, whether by the customer or by AJ Products, cannot be returned. We recommend that the customer request a matting sample before ordering.

  • Personalised products and specially ordered items outside our standard product range. This includes products that have been built or customised to your requirements, e.g. a different colour or a bespoke size, as well as products that the customer asked AJ Products to source from outside our standard range.

  • Goods ordered over 100  in quantity unless a product sample has been ordered prior to placing the order for the full quantity.

  • Goods with a total order value of more than€500 in value (ex. VAT) unless product samples have been ordered prior to placing the order for the full quantity.
1.3 Exchanges/ Refunds

A refund and / or credit will be given via teh original payment channel. We aim to process your refund and /or credit within 14 days after we have received and approved your return. 

2. Cancelling an order

If you wish to cancel your order, please let us know as soon as possible so that we do not incur unnecessary costs. Please note that cancelling your order after dispatch may incur additional costs. 

3. Refused deliveries

If the goods are refused on delivery, AJ Products will return them to the depot and contact the customer to arrange redelivery. If this occurs, then the customer will be charged for redelivery. If the goods are no longer wanted or redelivery cannot be arranged with the customer, AJ Products will consider this a cancelled order and reserves the right to charge the customer any amount up to the full value of the goods.

4. Making changes to your order

If you wish to change your order in any way, please let us know as soon as possible so that we do not incur unnecessary costs. Please note that changing your order after dispatch may not be possible and/or may incur additional costs.

Returns Policy for Consumers/Residential customers

As defined by the Consumer Rights Act 2015, a consumer refers to “an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.”

1. Returns Policy

The customer is entitled to return the goods within 14 days of delivery under the following conditions. Please note that returns will only be accepted if the customer has written consent from AJ Products (Ireland) Ltd. before the goods are returned. Goods must be unused, unassembled, in original packaging and resalable condition. AJ Products reserves the right to make a deduction for any missing parts, signs of damage or assembly. This policy does not affect your statutory rights. Please contact us to discuss your return.

1.1 Returning goods to AJ Products

The goods must be returned in original packaging to ensure that they are returned without any damages and received in good condition when delivered. Please note that AJ Products (Ireland) Ltd. will not cover transport costs on retuned products. 

Collection of the goods by AJ Products

It is the customer’s responsibility to be present at the time of collection and ensure the goods are ready for collection. If the goods were delivered on a pallet, they will need be re-palletised, wrapped and secured prior to collection. If the customer is unable to do this, they must advise AJ Products in advance of the collection so that we can make the necessary arrangements. AJ Products reserves the right to charge an additional fee should a pre-arranged collection be missed or the goods not be ready for transport.

We ask customers to take photographs of returned parcels and pallets before they are collected to prove the condition of goods before they were handed to the courier.

Returning goods to AJ Products on your own transport

Customers have the option to return goods themselves at their own expense and risk. If you prefer to arrange your own return transport, please contact us to obtain a return address and instructions.

Please note that if return transport is not arranged by AJ Products then the customer is responsible for the condition of the goods until they are received and signed for at the return address provided. AJ Products will not cover any damages on returned products caused by the customer’s transport company and deductions will be made from the amount due to be refunded.

1.2 Exchanges

In the event that the customer makes an error with their order and requires an exchange, AJ Products reserves the right to apply charges for collection and re-delivery. The original goods must be in resalable condition as per the above criteria.

1.3 Refunds

A refund and/or credit will be given via the original payment method. We will process your refund and/or credit within 14 days of receiving your return.

Please note that charges for upgraded or non-mainland delivery will not be refunded unless AJ Products failed to provide the service as agreed.

2. Cancelling an order

You have the right to cancel your order within 14 days. If you wish to cancel your order, please let us know as soon as possible so that we do not incur unnecessary costs. The customer does not have the right to cancel made-to-order items (as specified in the product description) after the first 24 hours; any cancellation of such items will be charged at the full value of the goods. Outside of the 14-day cancellation period, cancelling your order may incur additional costs if the goods have already been dispatched. Depending on the size of the goods, these charges may be high. AJ Products reserves the right to charge any amount up to the full value of the goods.

3. Refused deliveries

If the goods are refused on delivery, AJ Products will return them to the depot and contact the customer to arrange redelivery. If this occurs, then the customer will be charged for redelivery. If the goods are no longer wanted or redelivery cannot be arranged with the customer, AJ Products will consider this a cancelled order.

4. Making changes to your order

If you wish to change your order in any way, please let us know as soon as possible so that we do not incur unnecessary costs. Please note that changing your order after dispatch may not be possible and/or may incur additional costs.


Product Guarantee

All products are automatically covered by a seven-year guarantee subject to normal use. A longer guarantee period for a particular product is clearly stated where applicable. The guarantee covers malfunction and manufacturing defects that occur during the stated guarantee period. The guarantee does not cover normal wear and tear nor is it applicable if changes are made to the product or if it is used for a purpose for which it was not designed. During the guarantee period, we reserve the right to send you spare parts free of charge. Specially ordered items outside our standard product range are not covered by the guarantee.

Under Irish consumer law, the consumer has a statutory right to make a claim should the goods not conform to the contract of sale. For goods purchased in Ireland, these rights expire six years from delivery of the goods.  A claim under Irish consumer law may be made subject to the defect being present at the time of purchase. Please note that business-to-business purchases are not necessarily subject to these statutory rights.


Product Information

1. Product specifications & dimensions

We have done our very best to make sure that all of the information pertaining to the products on this website is correct. However, some of the information stated on the website may be unclear so please do not hesitate to contact us should you need confirmation of sizing or any additional product information.

2. Typographic errors

In the event that a product is listed with an incorrect price or incorrect information due to typographical error or to incorrect information received from our suppliers, AJ Products (Ireland) Ltd. has the right to refuse or cancel any orders placed for that product.

3. Colour variations

Please note that for technical reasons slight colour variations may occur between the product and the image shown on the website or catalogue.

For upholstered products, we recommend that you request a fabric sample.

4. Product samples

Fabric swatches, laminate samples and matting samples are available free of charge on request.

For quantity orders, AJ Products recommends ordering one item as a sample in advance of placing the whole order. If you are ordering as a sample, let us know and we will advise the best way to do this to avoid return transport charges.


Definition of our Terms of Sale

AJ Products (Ireland) Ltd. welcomes both businesses and consumers as customers. All agreements entered into with AJ Products (Ireland) Ltd. are governed by the above Terms and Conditions and the Sale of Goods Act 1979, although sales to businesses are excluded from any warranty, condition or other term implied by statute or common law to the extent permitted by the law. Agreements entered into with AJ Products (Ireland) Ltd. by consumers, as defined by the Unfair Contract Terms Act 1977, are further governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

Further to the above, AJ Products (Ireland) Ltd. aims to provide an excellent service to all of our customers. Should you have a problem with your goods or the service provided by us please do not hesitate to contact us and we will do our utmost to resolve the issue quickly and to your full satisfaction.