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Once we have received and registered your order, we will send you an order confirmation by e-mail. On the order confirmation, you will find an estimated delivery date for when we expect your goods to reach you.

If you need to change the delivery address of an order that has already been confirmed, you will need to contact us by phone as soon as possible. 

Call us on 01 2811700.

You can see the current status of your order by visiting My pages and My orders when logged into our website.

Once your order leaves our warehouse, you will receive an e-mail with your shipment number so that you can track your delivery.

On your order confirmation you will see the estimated delivery date for your order.

Check the shipping date on your order confirmation; our products may be sent of different dates depending on whether it is a stock item or comes directly from our of our suppliers.

If you are missing any items from your order, please contact customer service as soon as possible.

All deliveries from AJ Products are standard delivery and are dispatched and delivered as quickly as possible. 

Delivery is made to the ground floor only. For residential addresses we will deliver to the front door. For business addresses we will deliver to goods-in or a ground floor reception provided there are no stairs impeding access to the building. It is the customer’s responsibility to inform us if delivery is not to ground floor. A carry-in service can be arranged at an additional charge

Larger deliveries will be made on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself. If you are unable to do this, please contact us in advance of delivery.

If you require assembly, this can be added as an additional service.

Deliveries take place weekdays between 8 am and 5 pm.

You will find the estimated delivery date on your order confirmation.